Values’ Continued Learning with Wawa

The Values Into Action team is always looking for opportunities to learn and expand our knowledge base.  Over the next few months, we’ll attend  a series of sessions coordinated by Delaware County Human Resources Association. Values’ Director of Culture & Talent, Rachel Milano-Davis, shares her experience about February’s event:

“I had the pleasure of attending a session presented by Dave Filano, Manager of Talent Acquisition at Wawa. I have always had an appreciation for Wawa, Filanoboth as a local staple for convenience shopping (COFFEE!), and as a major employer in this region.

I was particularly interested in Dave’s presentation on Talent Acquisition because we’re always looking to refine our recruitment and hiring practices to bring on the best possible talent to provide services. Interestingly, this presentation helped me realize the many similarities we share with Wawa in terms of our core values and the challenges we face.

A few of the highlights from the presentation as it relates to our work at Values Into Action:

Employer branding is equally as important as product branding.

This is especially true for an organization like Values Into Action where our product is our people. As we grow, it is important we highlight the many wonderful things about working for Values Into Action through a community presence and social media efforts.

Experience is not required.

Like Wawa, we hire based on core values and leadership abilities. We look for people who are committed to our core values. The rest we can teach.

A realist job preview is key.

Often people interview for a job and accept an offer without really knowing what the job entails. We pride ourselves on being different in that our interview process includes an interview with the person accepting support. This provides the candidate a sense of the support the individual requires, the routine and work environment, and is designed to empower choice for the person, their family, and employees!

Not all turnover is bad.

Turnover is a common problem in the disability services field. Wawa helped me to see that other industries have similar challenges. We are always looking for ways to keep good employees through appreciation efforts, learning & development and compensation, but we have to accept that turnover will happen, and be happy for the time we have with quality employees.”

Stay tuned for March’s keynote speaker, Brad McCarty, head men’s soccer coach at Messiah College. He’ll discuss “Developing a High Performing Team.”

For more information on DCHRA, visit their web site.